//COVID-19 UPDATE - 30th June 2020

GENERAL COMPANY UPDATE

Companies like ourselves have realised the complexity of trying to run a company “normally” through these times. Over the last two months we have been working 18-20 hour days, 7 days a week, fulfilling orders, responding to emails, keeping our premises clean, developing products, sealing deals and evolving our internal projects. Most if not all businesses around the world are reduced to “skeleton staff”, which in turn completely changes the way we work day in, day out.

This does sound harsh but this is the reality of the current GLOBAL pandemic, we believe that some people still do not fully understand the effects this has on companies such as ourselves and of companies of greater size.

As car enthusiasts ourselves, we understand 100% how excited we get when awaiting delivery of new parts for our “pride and joy”. We understand how frustrating it is to wait longer than told or expected for a part, or an answer to an enquiry. We (Dream Automotive) have also been given dates and promises by our suppliers and/or delivery companies. But those companies also have similar shortages and delays, and so on and so forth. This clearly affects both ourselves and YOU, our customer.

The chain of selling a single product for any business is long and involves a process that because of COVID-19 could have many pauses along the way that we cannot control. But we are trying our very best, with the resources and climate we have right now to deliver to you.  This all really just needs some thought and understanding from us all. Our “update” here is to express our gratitude to our customers for continuing to purchase parts through Dream Automotive, and also to update you with the following temporary decisions we have now put in place from today.

WEBSHOP

*All web orders will be processed as usual, however with delays expected

*When you have placed an order with us, you will receive a confirmation email. Please check your spam folder if nothing turns up. All delivery dates stated on our webshop should be taken as an approximation for now.

*Upon order, please wait 7 days before you contact us to ask “Where is my order?”. This should be done via sales@dream-automotive.com

*Once your order leaves us, you WILL receive a tracking number via email. Again, please check your spam folder if nothing turns up.

 DISPATCH

 *Once you have received your tracking number, please avoid emailing us to ask where your product is. You have all the tools yourself, to keep updated with your shipment status.

 ENQUIRIES

*When you contact us via sales@dream-automotive.com, it may take up to 48hours for us to respond to you.

*Our phone line service has now been closed:
Reason: Increased demand on an already thinned workforce due to Lockdown.
Solution: Please email sales@dream-automotive.com

*We have temporarily closed responses via Facebook messages
Reason: Increased demand on an already thinned workforce due to Lockdown, and wish to streamline all enquiries to email.
Solution: Please email sales@dream-automotive.com

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We appreciate your patience, support and of course business, during this time. We have so many of our own exciting and amazing products to come and are excited to show you. Most of all, we look forward to reopening at full capacity after the summer (September/October). But even then, this all depends on the actions of the UK Government, and the climate of the world.

// DREAM AUTOMOTIVE